- Language:
English
- Currency:
£
Delivery and Returns Policy
At Clarice Essentials Ltd., we are committed to ensuring your products reach you efficiently and in excellent condition. Please review our guidelines below to ensure a smooth delivery experience.
Delivery Process
- Order Preparation: Please allow two business days for our team to carefully prepare, pack, and ready your order for dispatch.
- Shipping: Once your order has been prepared, we utilize a 24-hour next-day delivery service.
- Timeline: After the two-day preparation period, you can expect your order to be delivered within 24 hours.
Delivery Responsibility
To ensure successful delivery, please verify that your shipping address is accurate and that a recipient is available to accept the package.
We provide tracking information for all orders, and it is the customer’s responsibility to monitor the shipment.
Important: Because many of our items are frozen, we cannot offer refunds for spoiled goods resulting from missed deliveries, including instances where the customer is not home, no safe delivery location is provided, or an incorrect address was submitted.
Claims and Refunds
- Reporting Issues: If you encounter any issues with your order, please notify us within 24 hours of receipt, accompanied by photographic or video evidence.
- Unboxing Requirement: For claims regarding incorrect or incomplete items, we require a video of the unboxing process as proof of the discrepancy.
- Refund Processing: Once a claim is reviewed and approved, we will process your refund within two weeks.
We take great care to ensure that all orders are complete and in optimal condition before they are dispatched. However, should an error occur, we are dedicated to resolving it promptly. Thank you for your continued support and for choosing Clarice Essentials Ltd.
